Jenet & Jones - Return Policy

Return Policy


If for any reason you wish to return your item, we will be obliged offer a refund within 30 days since your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to notify us via email at

There are certain situations where only partial refunds are granted (if applicable):

  • Any item that is returned more than 30 days after delivery
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 318 Dialstone Lane Stockport GB SK2 7LA.

To return your product, you should mail your product to: 318 Dialstone Lane Stoockport GB SK2 7LA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We advise that you consider using a trackable shipping/delivery services or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.